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Val Waldron joined HathiTrust as User Support Specialist on February 1 in a new role to advance the user support and quality response for the HathiTrust Digital Library and other services.
Before joining HathiTrust, Val worked for 6 years as a circulation assistant followed by 13 years as the manager of the Computer & Video Game Archive in the University of Michigan Library System. In that role, Val provided one-on-one support to patrons, created training and documentation for the collection, and supervised student employees. She brings a passion to supporting end users, and says she is looking forward to “working with the user support team to help make everyone's experience as rewarding and smooth as possible as they interact with HathiTrust.”
Val earned a bachelor's degree in English Literature from the University of Michigan, a master's degree in Library & Information Science from Wayne State University, as well as a graduate certificate in Computer Information Systems from Eastern Michigan University.
Heather Christenson, Collections & Access Lead and Program Officer for Federal Documents, says, “In this new dedicated HathiTrust role, Val will focus on supporting end users in their use of HathiTrust resources in a way we have not been able to in the past. We’re looking forward to all the new ideas and leadership that Val brings to our User Support team.”
Join us in welcoming Val to HathiTrust!